Service
A chatbot on your business WhatsApp that closes the loop
We design, build and run a chatbot on your business's WhatsApp number: answering questions in seconds, guiding customers through booking with native WhatsApp forms, collecting deposits and payments, and stepping aside the moment your staff join the conversation.
WhatsApp is your busiest channel, and your least managed
In Singapore, customers reach for WhatsApp before they reach for the phone. Most businesses answer it the same way: whoever is free, whenever they are free.
Leads go cold in minutes
A customer messaging three businesses books with the one that answers first, not the one that answers best.
Messages pile up
Staff reply between appointments and jobs, so the queue only moves when the work stops.
After-hours silence
Messages sent at night sit unread until morning, when the customer has already moved on.
Booking by chat is a saga
Finding a slot over free-text messages takes a dozen back-and-forths and still ends in a calendar entry someone types by hand.
Deposits are awkward to ask for
Payment requests over chat feel personal, so they get skipped, and no-shows follow.
Threads fall through the cracks
A conversation that stalls mid-booking is nobody's job to revive.
How we build a chatbot around your business
Trained on your business, not the internet
The bot answers from your knowledge base: your services, prices, policies and availability, in your tone. It handles the questions your staff answer twenty times a week, and it does not make things up when it does not know; it escalates.
Booking with native WhatsApp forms
Instead of a link out to some booking website, customers book inside the conversation using WhatsApp's native forms: pick a service, pick a slot, answer your intake questions. The booking lands in your calendar the moment they tap confirm.
Payments inside the conversation
Where your booking flow calls for a deposit or payment, the bot collects it in the chat through Stripe or HitPay, applying your rules the same way every time. Confirmed bookings become paid bookings without anyone on your team having the money conversation.
Humans take over seamlessly
The moment a staff member replies in a thread, the bot pauses itself and stays quiet, so your team can take over without fighting the machine. When the bot cannot help and nobody is around, it escalates to you by email with the context.
What the chatbot handles on your number
On your existing business WhatsApp number, through the official WhatsApp Cloud API.
- Replying to every message in seconds, 24/7
- Answering questions from your business's knowledge base
- Guiding customers through booking with native WhatsApp forms
- Writing confirmed bookings into your calendar
- Collecting deposits and payments in the chat
- Applying your payment and cancellation rules consistently
- Pausing automatically when a staff member replies
- Escalating to you by email when it cannot help
What changes for your business
First to answer, every time
Your reply arrives while the customer is still holding their phone.
Bookings without the back-and-forth
A structured form replaces a dozen messages about what time works.
Deposits collected consistently
The bot asks the same way every time, so nobody has to.
Staff take over cleanly
One reply from your team and the bot steps aside in that thread.
Nothing sits unread
Every thread gets an answer, including the 2am ones.
Every conversation on record
Conversations sit alongside bookings and calls in one dashboard.
Thinking about an AI receptionist for your business?
Every missed call is a customer calling someone else. Book a call and we will tell you what an agent would answer for your business, what it would cost, and how quickly we could have it live. No obligation either way.
Hear it before you buy it
We will walk you through exactly how your agent would answer, in your words, before you commit to anything.
Live in weeks, not quarters
Fixed scope, a date agreed upfront, and no software for your team to learn.